Returns
We accept returns only if the item has a factory defect or isn’t what you ordered.
3 days
to report a defect
from the day you receive your order
Review
1–2 days
we review the photos and confirm the case
Replace or refund
14 days
business days to replace the item or refund you
Conditions
We accept
- Factory defect — seams, fabric, zips, buttons
- Wrong item, color or size sent
We don’t accept
- Didn’t fit in size
- Didn’t suit the figure or cut
- Changed your mind
- Worn, washed or without tags
Returns for size or fit aren’t possible. If you’re unsure, message us before buying — we’ll help with measurements, or come try it on in our store.
Help with sizeHow to return
- 01Send a requestFill in the form: order number, reason and photos of the defect.
- 02ReviewOur manager reviews the photos and confirms the case within 1–2 days.
- 03Hand over the itemBring it to the store or we’ll send a courier — at our cost.
- 04Replacement or refundWe replace the item or refund you within 14 business days.
Questions
Can I return an item that didn’t fit?
No — we don’t accept returns or exchanges for size or fit. To get it right, message us before buying or try it on in our store.
How long do I have to report a defect?
3 days from the day you receive your order. The sooner you tell us, the faster we fix it.
Who pays for return shipping?
If the defect is confirmed, we do.
How will I get my money back?
The same way you paid, within 14 business days.
Found a defect?
Send a request — it takes a couple of minutes.
Returns
We accept returns only if the item has a factory defect or isn’t what you ordered.
3 days
to report a defect
from receiving the order
Review
1–2 days
we review the photos and confirm the case
Exchange or refund
14 days
working days — we replace the item or refund
Terms
We accept
- Factory defect — seams, fabric, zips, buttons
- Wrong item, color or size sent
We don’t accept
- Didn’t fit in size
- Didn’t suit the figure or cut
- Changed your mind
- Worn, washed or without tags
Returns for size or fit are not accepted. Not sure? Write to us before buying — we’ll help with the model’s measurements, or come try it on in the store.
Help with sizeHow to request
- 01Send a requestFill in the form: order number, reason and a photo of the defect.
- 02ReviewA manager will review the photos and confirm the case within 1–2 days.
- 03Hand over the itemBring it to the store or hand it to a courier — at our expense.
- 04Exchange or money backWe’ll replace the item or refund you within 14 working days.
Questions
Can I return it if the size doesn’t fit?
No — returns and exchanges for size or fit aren’t accepted. To get it right, write to us before buying or try it on in the store.
How long do I have to report a defect?
3 days from receiving your order. The sooner you write, the faster we sort it out.
Who pays for return shipping?
If the defect is confirmed — we do.
How will I get my money back?
The same way you paid for the order, within 14 working days.
Found a defect?
Place a request — it takes a couple of minutes.